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FAQ

Questions & Answers

We’re always happy to help, but first you may find what you need here in the FAQs

General

Do you charge a parking fee?

No, there is no parking fee. Limited parking is available.

Do you have a hot tub?
Yes. The hot tub has a capacity of 6 people and is open daily 9:30am to 9:30pm.
Do you have a pool?
No, we do not have a pool.
Do you have room service?

No.

Do Hotel Carmel have a 24-hour front desk?
Yes, the Front Desk of Hotel Carmel is open 24 hours a day.
Is there dining on the property?
Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.
What does the nightly amenity fee include?

The Nightly Amenity Fee includes:

  • Bagel Bar with House-Made Spreads, House-Made Granola, Coffee & Juice
  • Hosted Evening Wine Reception
  • In-Room Espresso
  • Unlimited High Speed WiFi Access
What time in check-in/check-out?
Check-in begins at 4 p.m. Check out is at 12 p.m. (noon).

Reservations

Can I request an early arrival?

Early arrivals are based on availability on the day of arrival. Call 831 624 9800 prior to your arrival for more information.

Do you have ADA accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831 624 9800.

Do you have connecting rooms?

We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.

Do you have roll-away beds?

No, we do not have roll-away beds.

Do you provide cribs or Pack N Plays?

Yes, we offer cribs and pack n plays at no charge. They are based on availability. Please call our reservations team to reserve one at 855 622 7635.

How can I view or change my reservation?

Click here and select “Modify/Cancel Reservation” on the bottom right of the screen.

I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 855-622-7635.

*Stay conditions must include same hotel (The Hotel Carmel / Fourth Ave. at San Carlos St.), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Hotel Carmel.

Is there an early departure fee?

We do not have an early departure fee.

What is the minimum age for check-in?

Guests must be 21 years or older to check into a room.

What is your cancellation policy?

For those who have purchased our flexible leisure rates and have reservations arriving on or before April 30, 2020, we have adjusted our cancellation policy from 7-days to 24-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 24-hours prior to your scheduled arrival.

Reservations following April 30, 2020, are subject to our standard cancellation policy of 7-days. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations.

Concierge

Do you have a fitness center?

No, but we suggest trying out In-Shape Gym. It is about a 10 minute drive from the hotel.

Do you have a spa?

No, here are a few we suggest in the area.

Kush Day Spa 
Signature Day Spa
The Refuge

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Pebble Beach
Carmel Valley Ranch
Quail Lodge

Restaurant

Is there dining on the property?

Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.

What are the hours of the restaurant?

Brophy’s Tavern is open daily from 11:00am to 11:00pm.

Location

What are your cross streets?

We are located on the northeast corner of Fourth Avenue and San Carlos Street.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 6 miles away.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Pets

Are pets allowed on the beach?

Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on City of Carmel’s website.

Are pets allowed? Are there restrictions for weight, height, or types?

Yes, we gladly welcome up to two pets per room.

Pets must weigh no more than 40 pounds to be permitted to stay at The Hotel Carmel. Guests traveling with pets will be placed in our pet-friendly Classic Double Queen with Balcony guest rooms. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $250 non-refundable pet fee per stay will be charged upon check-in. The fee will be waived for service animals with proper documentation.

Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.

Do you have pet-free rooms for those with allergies?

Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.

Press & Partnership Inquiries

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.

Our Hotels

Phoenix · Scottsdale · Carmel · Laguna Beach

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Our Hotels

Phoenix · Scottsdale · Carmel · Laguna Beach

Explore Classic Hotels & ResortsExplore Classic Hotels & Resorts