- @morgan_lillian
FAQ
Questions & Answers
We’re always happy to help, but first you may find what you need here in the FAQs
General
For more information regarding local mandates, hotel updates, and outlet hours—please click here.
Our best available rate is through our website. Check out our available dates and current rates here.
No, there is no parking fee. Limited parking is available.
No.
The Nightly Amenity Fee includes:
- Takeaway Breakfast Trays Each Morning In The Lobby
- In-Room Espresso
- Unlimited High Speed WiFi Access
Reservations
Early arrivals are based on availability on the day of arrival. Call 831-624-9800 prior to your arrival for more information.
Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831-624-9800.
We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.
No, we do not have roll-away beds.
Yes, we offer cribs and pack n plays at no charge. They are based on availability. Please call our reservations team to reserve one at 855-622-7635.
Click here and select “Modify/Cancel Reservation” on the bottom right of the screen.
We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.
The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.
To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 855-622-7635.
*Stay conditions must include same hotel (The Hotel Carmel / Fourth Ave. at San Carlos St.), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Hotel Carmel.
We do not have an early departure fee.
Guests must be 21 years or older to check into a room.
For those who have purchased our flexible leisure rates and have reservations arriving on or before December 31, 2020, we have adjusted our cancellation policy from 7-days to 48-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 48-hours prior to your scheduled arrival.
Reservations following December 31, 2020, are subject to our standard cancellation policy of 7-days. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations.
Concierge
No, but we suggest trying out In-Shape Gym. It is about a 10 minute drive from the hotel.
No, here are a few we suggest in the area.
There are many golf courses in the area. We suggest the following courses:
Restaurant
Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.
Brophy’s Tavern is open daily from 11:00am to 11:00pm.
Location
We are located on the northeast corner of Fourth Avenue and San Carlos Street.
The closest airport is Monterey Regional Airport (MRY), about 6 miles away.
To reserve a rental car with Enterprise, please click here.
We partner with Go Rentals, an elite car rental service, specializing in private aviation.
Call 831-582-6160 or email MRY@gorentals.com and mention you are staying at Hotel Carmel to reserve your car.
Pets
Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on City of Carmel’s website.
Yes, we gladly welcome up to two pets per room.
Pets must weigh no more than 40 pounds to be permitted to stay at The Hotel Carmel. Guests traveling with pets will be placed in our pet-friendly Classic Double Queen with Balcony guest rooms. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $250 non-refundable pet fee per stay will be charged upon check-in. The fee will be waived for service animals with proper documentation.
Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.
Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.
Press & Partnership Inquiries
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.
For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.
