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FAQ
Questions & Answers
We’re always happy to help, but first you may find what you need here in the frequently asked questions
General
Click here to learn more about our available services, updated outlet operation hours, cleaning procedures, and more.
Our best available rate is through our website. Check out our available dates and current rates here.
Yes, the Front Desk of Hotel Carmel is open 24-hours a day.
The Nightly Amenity Fee includes:
- Daily Continental Champagne Breakfast in our Lobby Living Room (8:00 am – 10:30 am)
- Daily Hosted Afternoon Wine & Sangria Reception in our Lobby Living Room (2:00 pm – 6:00 pm)
- In-Room Espresso Machine with Lavazza Premium Coffee
- In-Room Spa-Inspired Robes and Bath Amenities
- Unlimited High-Speed WiFi Access
- Self Parking
Check-in begins at 4:00 pm. Check-out is at 12:00 pm (noon).
Reservations
Early arrivals are based on availability on the day of arrival. Call 831-624-9800 prior to your arrival for more information.
Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831-624-9800.
We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.
No, we do not have roll-away beds.
Yes, we offer cribs and pack ‘n plays. They are based on availability. Please call our Reservations Team to reserve one at 855-622-7635.
Click here and select “Modify/Cancel Reservation” on the bottom right of the screen.
We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.
We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our current Book Direct Benefit includes:
- A complimentary appetizer with the purchase of two alcoholic beverages at Brophy’s Tavern. To redeem, notify your bartender or server prior to placing your order.
In order to qualify, you must be a current guest and have a room reservation booked through Hotel Carmel directly. Direct bookings are reservations confirmed through 855-622-7635 or thehotelcarmel.com, without using an OTA or 3rd party intermediary like Expedia, Priceline, Booking.com, Agoda, Travelocity, Hotwire, etc. Please note, you may be asked for your stay confirmation email to confirm your reservation source.
Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions.
To be eligible for our Price Match Guarantee, our Reservations Specialists will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with us first. Our Price Match Guarantee will only be honored by Hotel Carmel’s Reservations Team who may be reached at 855-622-7635.
Stay conditions must include same hotel (Hotel Carmel/ 4th and San Carlos St., Carmel, CA 93923), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates, group business or advance purchase offers. Price Match Guarantee may not be applied to existing reservations. Price Match is not applicable for all 3rd party sites.
We do not have an early departure fee.
Guests must be 21-years or older to check into a room.
For those who have purchased our flexible leisure rates, reservations must be cancelled or modified by 5:00 pm PDT 7-days before arrival to avoid penalty. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, our standard cancellation policy does not pertain to group-related reservations with a custom cancellation rule or prepaid non-refundable reservations.
Policies
Hotel Carmel is pleased to announce that our hotel is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $500 per room, or more, will be charged to guests who choose to smoke in our guest rooms. According to California Health & Safety Code section 11362.3, it is illegal for any person(s) to smoke marijuana in a public place.
Amenities
We do not. However, Carmel-by-the-Sea offers two public charging stations within the village. Click here to learn more.
We do have a small, private parking lot located at the hotel. Street parking is also available.
No, we do not have a gym onsite.
No, here are a few we suggest in the area.
There are many golf courses in the area. We suggest the following courses:
Dining
We offer our continental breakfast daily from 8:00 am – 10:00 am. The cost is included in the nightly amenity fee.
Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.
Brophy’s Tavern is open daily from 11:00 am to 10:00 pm.
No, we do not offer room service. However, our restaurant, Brophy’s Tavern, is connected to our main building just steps from our guestrooms.
Location
We are located on the northeast corner of Fourth Avenue and San Carlos Street.
The closest airport is Monterey Regional Airport (MRY), about 6 miles away.
To reserve a rental car with Enterprise, please click here.
We partner with Go Rentals, an elite car rental service, specializing in private aviation.
Call 831-582-6160 or email MRY@gorentals.com and mention you are staying at Hotel Carmel to reserve your car.
Pets
Yes, dogs are allowed on Carmel Beach. More information can be found on Visit Carmel’s website.
Yes, we gladly welcome up to two pets per room.
Pets must weigh no more than 40 pounds to be permitted to stay at The Hotel Carmel. Guests traveling with pets will be placed in our pet-friendly Classic Double Queen with Balcony guest rooms. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Registration Form must be completed and submitted to our Guest Services, and a $250 non-refundable pet fee per stay will be charged upon check-in. The fee will be waived for service animals.
Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.
Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.
Press & Partnership Inquiries
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.
For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.
