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Opening Early 2022 in the Heart of Flagstaff – High Country Motor Lodge – An All New Boutique Hotel Experience

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Questions & Answers

We’re always happy to help, but first you may find what you need here in the FAQs


Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

Do you charge a parking fee?

No, there is no parking fee. Limited parking is available.

Do you have a hot tub?
Yes, we do have a hot tub.
Do you have a pool?
No, we do not have a pool.
Do you have room service?


Do Hotel Carmel have a 24-hour front desk?
Yes, the Front Desk of Hotel Carmel is open 24 hours a day.
Is there dining on the property?
Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.
What does the nightly amenity fee include?

The Nightly Amenity Fee includes:

  • Continental Breakfast
  • In-Room Espresso
  • Unlimited High Speed WiFi Access
What time in check-in/check-out?
Check-in begins at 4 p.m. Check out is at 12 p.m. (noon).


Can I request an early arrival?

Early arrivals are based on availability on the day of arrival. Call 831-624-9800 prior to your arrival for more information.

Do you have ADA accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831-624-9800.

Do you have connecting rooms?

We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.

Do you have roll-away beds?

No, we do not have roll-away beds.

Do you provide cribs or Pack N Plays?

Yes, we offer cribs and pack n plays at no charge. They are based on availability. Please call our reservations team to reserve one at 855-622-7635.

How can I view or change my reservation?

Click here and select “Modify/Cancel Reservation” on the bottom right of the screen.

I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

What are book direct benefits?

We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our current Book Direct Benefit includes:

  • A complimentary appetizer with the purchase of two alcoholic beverages at Brophy’s Tavern. To redeem, notify your bartender or server prior to placing your order.

In order to qualify, you must be a current guest and have a room reservation booked through Hotel Carmel directly. Direct bookings are reservations confirmed through 855-622-7635 or, without using an OTA or 3rd party intermediary like Expedia, Priceline,, Agoda, Travelocity, Hotwire, etc. Please note, you may be asked for your stay confirmation email to confirm your reservation source.

I found a better rate on another site, do you offer price matching?

Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions.

To be eligible for our Price Match Guarantee, our Reservations Specialists will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with us first. Our Price Match Guarantee will only be honored by Hotel Carmel’s Reservations Team who may be reached at 855-622-7635.

Stay conditions must include same hotel (Hotel Carmel/ 4th and San Carlos St., Carmel, CA 93923), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates, group business or advance purchase offers. Price Match Guarantee may not be applied to existing reservations. Price Match is not applicable for all 3rd party sites.

Is there an early departure fee?

We do not have an early departure fee.

What is the minimum age for check-in?

Guests must be 21 years or older to check into a room.

What is your cancellation policy?

For those who have purchased our flexible leisure rates, reservations must be cancelled or modified by 5 pm PDT 7-days before arrival to avoid penalty. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, our standard cancellation policy does not pertain to group-related reservations with a custom cancellation rule or prepaid non-refundable reservations.


What is your smoking policy?

Hotel Carmel is pleased to announce that our hotel is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $500 per room, or more, will be charged to guests who choose to smoke in our guest rooms. According to California Health & Safety Code section 11362.3, it is illegal for any person(s) to smoke marijuana in a public place.


Do you have a fitness center?

No, we do not have a gym onsite.

Do you have a spa?

No, here are a few we suggest in the area.

Kush Day Spa 
Signature Day Spa
The Refuge

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Pebble Beach
Carmel Valley Ranch
Quail Lodge


Is there dining on the property?

Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.

What are the hours of the restaurant?

Brophy’s Tavern is open daily from 11:00 am to 10:00 pm.


What are your cross streets?

We are located on the northeast corner of Fourth Avenue and San Carlos Street.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 6 miles away.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 831-582-6160 or email and mention you are staying at Hotel Carmel to reserve your car.


Are pets allowed on the beach?

Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on City of Carmel’s website.

Are pets allowed? Are there restrictions for weight, height, or types?

Yes, we gladly welcome up to two pets per room.

Pets must weigh no more than 40 pounds to be permitted to stay at The Hotel Carmel. Guests traveling with pets will be placed in our pet-friendly Classic Double Queen with Balcony guest rooms. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $250 non-refundable pet fee per stay will be charged upon check-in. The fee will be waived for service animals.

Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.

Do you have pet-free rooms for those with allergies?

Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.

Press & Partnership Inquiries

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form. If we’re able to accommodate you, we’ll get in touch within 2 business days.

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at

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