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FAQs – Frequently Asked Questions

General

Do you charge a parking fee?

No, there is no parking fee. Limited parking is available.

Do you have a hot tub?

Yes. The hot tub has a capacity of 6 people and is open daily 9:30am to 9:30pm.

Do you have a pool?

No, we do not have a pool.

Does Hotel Carmel have a 24-hour Front Desk?

Yes, the Front Desk of Hotel Carmel is open 24 hours a day.

Is there dining on property?

Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.

What are Book Direct Benefits?

We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our Book Direct Benefits include the following:

  • 1 PM Late Check Out
  • One Complimentary Appetizer with Purchase of (2) Alcoholic Beverages at Brophy’s Tavern

A value of over $60!

What does the Nightly Amenity Fee include?

The Nightly Amenity Fee includes:

  • Bagel Bar with House-Made Spreads, House-Made Granola, Coffee & Juice
  • Hosted Evening Wine Reception
  • In-Room Espresso
  • Unlimited High Speed WiFi Access

What time is check-in/check-out?

Check-in begins at 4 p.m. Check out is at 12 p.m. (noon).

Reservations

Can I request an early arrival?

Early arrivals are based on availability on the day of arrival. Call 831 624 9800 prior to your arrival for more information.

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831 624 9800.

Do you have connecting rooms?

We do have a limited number of connecting rooms on property. This is on a request basis and can not be guaranteed.

Do you have roll-away beds?

No, we do not have roll-away beds.

Do you provide Cribs or Pack n Plays?

Yes, we offer cribs and pack n plays at no charge. They are based on availability. Please call our reservations team to reserve one at 855 622 7635.

How can I view or change my reservation?

Click here and select “My Reservations” at the top.

I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 855-622-7635.

*Stay conditions must include same hotel (The Hotel Carmel / Fourth Ave. at San Carlos St.), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Hotel Carmel.

Is there an early departure fee?

We do not have an early departure fee.

What is the minimum age for check-in?

Guests must be 21 years or older to check into a room.

What is your cancellation policy?

We have a 7 day prior to arrival cancellation policy on most reservations. You must cancel by 4pm local time, 7 days prior to arrival to avoid penalty.

Concierge

Do you have a fitness center?

No, but we suggest trying out In-Shape Gym. It is about a 10 minute drive from the hotel.

Do you have a Spa?

No, here are a few we suggest in the area.

Kush Day Spa 
Signature Day Spa
The Refuge

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Pebble Beach
Carmel Valley Ranch
Quail Lodge

Restaurant

Is there dining on property?

Yes, Brophy’s Tavern is connected to our main building. Carmel’s favorite spot for sports, stories and sustenance.

What are the hours of the restaurant?

Brophy’s Tavern is open daily from 11:00am to 11:00pm.

Location

What are your cross streets?

We are located on the northeast corner of Fourth Avenue and San Carlos Street.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 6 miles away.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Pets

Are dogs allowed at the beach?

Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on City of Carmel’s website.

Are pets allowed? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two pets per room.

Pets must weigh no more than 40 pounds to be permitted to stay at The Hotel Carmel. Guests traveling with pets will be placed in our pet-friendly Classic Double Queen with Balcony guest rooms. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $50 non-refundable pet deposit per stay will be charged upon check-in. The fee will be waived for service animals with proper documentation.

Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.

Do you have pet-free rooms for those with allergies?

Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.

Press & Partnership Inquiries

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.